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Worry about buying something online and it doesn't fit?

We've made purchasing from Silva Lyons Motorcycles completely hassle free! If you purchased an item using our online store below are the steps you need to follow for an exchange:

  1. Let us know the details in a contact form. Please specify with as much detail as possible the item you wish to exchange. You can locate the part number on the product page under the name by clicking on the size or colour.

  2. Receive confirmation from our team as to your RMA (Return Merchandise Authorization) number along with your new order number.

  3. Package up your unused product(s) and send it to the below address.

  4. Once we receive your original item we will let you know through the contact details on the form, followed by dispatching your new item and emailing your tracking information.

 

Silva Lyons Motorcycles
95 Riding Rd 

Hawthorne QLD 4171

 

What can not be exchanged or returned?

Due to health and safety regulations we are unable to accept returns on the below items.
Please ensure you conduct all due diligence to ensure the item you are purchasing is 100% correct.

 

Safety & Clothing

  • Helmets

  • Underwear (including Compression Pants)

  • Socks

 

Electronics & Parts

  • Power Commanders

  • Any electronic products which has been removed from packaging

  • Any part which has been installed, or shows signs of attempting to be installed

  • Please note: Genuine Spare Parts are returnable, but subject to a restocking fee

 

Other

  • Service Items

  • Clearance Items

  • Items with packaging that has been damaged/destroyed

  • Gift Cards

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